What Does it Mean to Scale Your Business?

Ahh, the DIY solopreneurship wildfire of ideas, half-built Zapier automations, and unfinished freebie funnels, sparked atop the smoldering tinderbox of too much client work.⁠

What you really wanted was a nice bonfire that you could dance around. Maybe toast some s’mores on. Something you could rely on for warmth and light, even when it’s cold outside. A fire you can control the size of.⁠

And let’s be honest – what good is a bonfire if you’re the only one to enjoy it? You need other people – to find the wood, bring the marshmallows, play the guitar and tambourine. (You can’t dance in the fire light without music!) Without people, your bonfire is simply light and heat to cook on.

Just like building a functional bonfire, your business grows better when you’ve got people to support you and celebrate with.⁠

Scaling your freelance business requires fuel:⁠

→ Expert strategy that connects your vision to where you are right now ⁠
→ The actual steps YOU need to take to execute that strategy⁠
→ The (sometimes) hard truth, delivered with compassion⁠
→ Tried and tested tools: essential and nice-to-have⁠
→ Someone to make sure the tools are talking to each other!⁠
→ Funnel maps (and getting your stuff in them!)⁠
→ Someone to keep track of customers and their behaviors (tagging, segmenting)⁠
→  Someone to manage the budget⁠
→ A way to know if a launch/product/service worked, and know where/how to pivot next time⁠

That’s a lot of pieces to keep track of. And a lot of people to track it. The good news is that you CAN achieve all of this…without necessarily having to hire all those people.

You can scale without a team but you cannot scale without a plan, a foundation upon which to grow your business. In its simplest form, that’s what scaling is: sustainably growing your business.

I’ve helped $50/hr freelancers grow their businesses from 5 to 6 to 7 (even multiple 7!) figures, and it all starts with a plan. Here’s what my most successful clients all have in common, and what I teach inside my small group experience, Scale Society:

1. A clear mission statement centered around their clients or customers

You probably have a mission statement somewhere in a drawer or dusty file folder on your hard drive. That’s not what I’m talking about here. A mission statement is a living, breathing, directive document that literally guides your business’s path like a map and compass.

It affects every aspect of your business:

  • Hiring
    • When to hire
    • How to hire
    • Who to hire
    • Compensation
  • Product and service development
      • Will this new idea serve my clients or is it a distraction?
  • Pivots
  • Rebrands
  • JV affiliate and collaboration opportunities

…and more.

Basically, if you ever have a decision to make, especially a hard one, your mission statement should guide the way. It’s the atmosphere of your business – the air it breathes – you can make stress-free business decisions that are always toward growth.

I will never be able to overstate the importance of a mission statement. For more details, check out my IGTV series, “Your Biz Oracle”.

2. Streamlined processes

Some entrepreneurs I work with are resistant to writing down their processes because they think they’re stuck with it. An SOP (or standard operating procedure) isn’t the end all and be all of how you operate your business. It’s more of a playbook, full of scenarios and situations you’ve practiced and drilled. When you’ve got your playbook, the actual implementation comes naturally, and you can more easily pivot or adjust when that needs to happen.

Standard operating procedures also make training a new hire A LOT smoother. As I said before, you can scale without a team, but when you do start scaling, you WILL need a team to continue to grow, even if it’s just your Virtual Assistant.

3. Tech that works together seamlessly

Automated tasks take more work off your plate, freeing up time for you to deliver your genius. More time also means more inspiration, dreaming, visioning, and product/service development. That’s what being a CEO is. And scaling requires you to put on your CEO pants.

Most times, tech integration and automation can be done with sophistication and ease using the tools you already have. No need to go out and buy a bunch of expensive software (and then spend time learning how to use it!).

4. Milestones and KPIs

This probably counts more as a 1a because it’s so closely connected to your mission. These milestones are how you can tell you’re on the right path.

It’s easy to be fooled by the big metrics that you see front and center of every SaaS dashboard you have. Revenue. Subscribers. Unsubscribers. Followers. Likes. While important, these numbers don’t tell the whole story of how your business is growing.

To learn more about scaling your freelance business without having to hire all the people, get on the waitlist for Scale Society, a 6-month small group experience for soul-centred entrepreneurs who want to scale their businesses more quickly and efficiently.

Meet your host

Sandra Booker, Founder of Changemaker Inc. (home to Sidekick COO and The VA Studio) and creator of Scale Society and The Advisory Board, is a mentor, Fractional COO  and growth strategist. She specializes in helping overworked, overwhelmed, multi-hatted entrepreneurs become the CEOs of sustainably scalable, and powerfully profitable businesses. 

After helping local businesses thrive, and receiving accolades in her community (like the 40 Under 40 award) Sandra turned her attention to the world of online service providers, and her clients include familiar names like Chanti Zak, Tarzan Kay, and Laura Belgray.

In her (efficiently used) spare time, she teaches others how to build and grow their own 6-figure virtual assistant practices and is on a mission to create a million jobs by helping her clients and students scale their businesses.

The Great Big List of KPI's

Want more? Check these out!

Dip your toes into transformation with these resources that pack a punch, all on the house.

Get started with KPIs with this free guide that will show you what KPIs you need to track, how many is too many, how to identify trends, examples of KPIs for every area of your business.

Washup & Reset

An annual business review to get you off the “set goal, miss goal, try-same-thing-again” merry-go-round, The Wash-up shows you haw to use the lessons from this year to get the most out of next year.

4D-90 Framework

This process is designed to be completed every quarter so you always know exactly what to do to hit your goals without putting in more time, create a new offer, or adding yet another launch to your calendar.

Budget Template

Struggling to know where you're money's going and whether you can afford that new course you've been eyeing? You need a budget and this template will help.

KPI Business Dashboard

Your easy answer to "What the heck do I track?"  You'll have all of your numbers in one place, and have at-a-glance information so you always know whether you're on track to meet your goals.

Grab your Budget Template